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After-Sales Support
运营、客服·客服
Handle post-purchase complaints, inquiries, and technical support via phone, chat, etc., resolving product issues and maintaining customer relationships.
Daily work
- 01Handle customer complaints via phone or chat, log and categorize issues.
- 02Answer questions about product features and usage.
- 03Track issue resolution progress and provide timely feedback.
- 04Collect customer feedback and compile reports for product team.
- 05Assist customers with returns, exchanges, and repairs.
- 06Conduct regular follow-ups with key clients to maintain long-term relationships.
Ability requirements
Hard skills
- Proficient in CRM systems, live chat tools, and phone systems.
- Product knowledge with ability to quickly learn new features.
- Basic data analysis and report generation skills.
- Proficiency in office software (e.g., Excel, Word).
Soft skills
- Excellent listening and communication skills, clear expression.
- Patience and attention to detail to handle complex customer emotions.
- Problem-solving ability to analyze and find solutions independently.
- Teamwork spirit to collaborate across departments.
- Stress tolerance to handle peak workloads.
Best suited for
Suited for patient, detail-oriented individuals with strong service mindset who enjoy communicating and helping others solve problems.
Less suited for
Not suitable for impatient, easily frustrated individuals who dislike repetitive communication or struggle with negative emotions.
Salary (monthly)
Pre-tax estimate, tier-1 cities with social insurance · reference only
Profile
MBTI Fit
Resume examples for this role
Disclaimer: Salary figures on this page are estimated pre-tax monthly pay for positions with social-insurance contributions in China's tier-1 cities; other cities are converted using regional coefficients. Dimension scores and MBTI fit are editorial estimates, provided for reference only, and do not constitute any promise or advice.