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Auto After-Sales Service Specialist
汽车·汽车销售
Responsible for after-sales service in dealerships or repair shops, including customer reception, repair scheduling, quality control, and relationship management.
Daily work
- 01Greet customers, diagnose vehicle issues, and schedule repair orders
- 02Monitor repair progress, ensure on-time delivery, and update customers
- 03Handle complaints, coordinate with technicians to resolve complex problems
- 04Inspect repair quality and verify vehicles meet standards before release
- 05Manage parts inventory and replenish commonly used components
- 06Analyze after-sales data to propose service improvements
Ability requirements
Hard skills
- Passenger vehicle repair and maintenance knowledge
- Fault diagnosis and diagnostic tool usage
- After-sales service process management
- Customer relationship management (CRM) system operation
- Automotive electrical and mechanical principles
Soft skills
- Communication and expression skills
- Customer service orientation
- Patience and attention to detail
- Team coordination ability
- Problem-solving ability
Best suited for
People who are good at communication, strong service mindset, enjoy hands-on problem solving, patient and detail-oriented.
Less suited for
People who dislike customer interaction, lack patience, avoid repetitive tasks, or resist learning new technologies.
Salary (monthly)
Pre-tax estimate, tier-1 cities with social insurance · reference only
Profile
MBTI Fit
Resume examples for this role
Disclaimer: Salary figures on this page are estimated pre-tax monthly pay for positions with social-insurance contributions in China's tier-1 cities; other cities are converted using regional coefficients. Dimension scores and MBTI fit are editorial estimates, provided for reference only, and do not constitute any promise or advice.