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Auto Service Advisor
汽车·汽车服务
Acting as the bridge between customers and service/sales teams at dealerships, offering purchase advice, after-sales follow-up, and issue resolution.
Daily work
- 01Greet walk-in customers, assess needs and budget, recommend suitable models and service packages
- 02Follow up with leads via phone or WeChat to maintain relationships and schedule test drives
- 03Assist customers with purchase procedures, financing, and insurance
- 04Answer inquiries about maintenance, repairs, and extended warranties, coordinating with workshop
- 05Handle complaints and dissatisfaction to improve customer satisfaction
- 06Organize customer files, update system records, and track sales progress
Ability requirements
Hard skills
- Automotive product knowledge (ICE/EV specs, features, configurations)
- Sales techniques and scripts
- Customer relationship management (CRM) system operation
- Basic finance and leasing product understanding
- Proficiency in office software (Excel, Word)
Soft skills
- Excellent communication and listening skills
- Patience and empathy to handle diverse customer emotions
- Strong stress resistance to meet sales targets and peak traffic
- Teamwork spirit to collaborate with sales, after-sales, and finance departments
- Proactive learning to quickly grasp new vehicle technology and brand updates
Best suited for
People who enjoy social interaction, possess patience and a service mindset, and can remain enthusiastic and organized in a fast-paced environment.
Less suited for
Those who are not good at communication, feel stressed by sales targets, prefer independent work, or cannot handle frequent client interactions.
Salary (monthly)
Pre-tax estimate, tier-1 cities with social insurance · reference only
Profile
MBTI Fit
Resume examples for this role
Disclaimer: Salary figures on this page are estimated pre-tax monthly pay for positions with social-insurance contributions in China's tier-1 cities; other cities are converted using regional coefficients. Dimension scores and MBTI fit are editorial estimates, provided for reference only, and do not constitute any promise or advice.