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Collections Officer
金融·中后台
Responsible for communicating with overdue clients via phone, SMS, etc., negotiating repayment plans and recovering overdue debts.
Daily work
- 01Call overdue clients on the collection list, understand reasons for delinquency and urge repayment.
- 02Record call details and client repayment commitments, update system data.
- 03Negotiate installment or lump-sum repayment plans with clients, sign repayment agreements.
- 04Handle client objections and complaints, escalate to legal or supervisor when necessary.
- 05Report collection progress regularly, analyze overdue trends, and optimize collection strategies.
- 06Participate in team training to learn legal knowledge and negotiation skills.
Ability requirements
Hard skills
- Basic financial knowledge (loans, interest, overdue rules)
- Awareness of relevant laws and regulations (e.g., Civil Code, collection guidelines)
- Office software skills (Excel, CRM systems)
- Basic data entry and report generation skills
Soft skills
- Excellent communication and negotiation skills
- Strong stress resistance, able to handle rejection and conflict
- Patience and attention to detail, follow through
- Goal-driven, result-oriented
- Team collaboration and knowledge sharing mindset
Best suited for
Suitable for those with high stress tolerance, goal-oriented mindset, strong communication skills, and ability to accept repetitive tasks.
Less suited for
Not suitable for those who are emotionally sensitive, lack patience, dislike urging others, or are bothered by negative feedback.
Salary (monthly)
Pre-tax estimate, tier-1 cities with social insurance · reference only
Profile
MBTI Fit
Resume examples for this role
Disclaimer: Salary figures on this page are estimated pre-tax monthly pay for positions with social-insurance contributions in China's tier-1 cities; other cities are converted using regional coefficients. Dimension scores and MBTI fit are editorial estimates, provided for reference only, and do not constitute any promise or advice.