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Community Operations
运营、客服·业务运营
Community operations manages online communities, boosting engagement and satisfaction through content, events, and user interaction while maintaining order.
Daily work
- 01Plan and execute online community activities (e.g., topic discussions, livestreams, giveaways) to boost user engagement
- 02Monitor community content, respond to user inquiries, and handle complaints and disputes
- 03Analyze user behavior data, write operation reports, and propose optimization suggestions
- 04Enforce community rules, address violations, and foster a positive atmosphere
- 05Collaborate with product and marketing teams to drive community feature improvements
- 06Regularly compile user feedback into requirement documents for team reference
Ability requirements
Hard skills
- Data analysis (Excel, SQL, basic Python for data processing)
- Content creation and copywriting
- Event planning and execution
- Operation of community tools (WeChat groups, Discord, Weibo backend, etc.)
- Basic image/video editing (e.g., Canva, CapCut)
Soft skills
- Excellent interpersonal and communication skills
- Empathy and ability to resonate with users
- Patience and attention to detail in handling repetitive information
- Teamwork and cross-departmental coordination
- Quick learning and adaptability to change
Best suited for
Suitable for extroverted, helpful, communicative, and creative individuals who enjoy interacting with people and derive satisfaction from community engagement.
Less suited for
Unsuitable for introverts, those who dislike social interaction, lack patience, tire of repetitive tasks, or dislike handling user complaints.
Salary (monthly)
Pre-tax estimate, tier-1 cities with social insurance · reference only
Profile
MBTI Fit
Resume examples for this role
Disclaimer: Salary figures on this page are estimated pre-tax monthly pay for positions with social-insurance contributions in China's tier-1 cities; other cities are converted using regional coefficients. Dimension scores and MBTI fit are editorial estimates, provided for reference only, and do not constitute any promise or advice.