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Greeter & Receptionist
餐饮·前厅
In upscale restaurants or hotels, responsible for greeting guests, seating, maintaining front-of-house order, and conveying brand image through smiles and etiquette.
Daily work
- 01Greet guests with a smile at the entrance, offer polite greetings and escort them to their seats.
- 02Assist guests with coat and item storage, ensuring safety and order.
- 03Arrange seating and coordinate with servers based on reservations and guest flow.
- 04Patiently answer guests' questions about menus, events, and facilities.
- 05Maintain a clean and elegant front-of-house environment, handle unexpected issues like complaints or queues.
- 06Record daily greeting data, report peak hours and customer feedback.
Ability requirements
Hard skills
- Proficiency in professional etiquette standards (posture, gestures, scripts)
- Basic oral English communication skills
- Skillful use of reservation systems and POS terminals
- Knowledge of food safety and hygiene basics
Soft skills
- Strong affability and proactive service mindset
- Emotional stability, able to handle peak hour stress
- Multitasking and flexible response ability
- Good teamwork and cross-departmental communication
- Detail-oriented, pursuit of service excellence
Best suited for
Suitable for outgoing individuals who enjoy interacting with people, are detail-oriented, patient, and can handle pressure. If you find fulfillment in helping others, this role is a great fit.
Less suited for
Not suitable for introverted individuals who dislike socializing, get nervous easily, or prefer a quiet work pace. If you hate long standing hours or high emotional investment, steer clear.
Salary (monthly)
Pre-tax estimate, tier-1 cities with social insurance · reference only
Profile
MBTI Fit
Resume examples for this role
Disclaimer: Salary figures on this page are estimated pre-tax monthly pay for positions with social-insurance contributions in China's tier-1 cities; other cities are converted using regional coefficients. Dimension scores and MBTI fit are editorial estimates, provided for reference only, and do not constitute any promise or advice.