%20scale(0.62)'%20d='M12%201.8C12.7%207.2%2016.8%2011.3%2022.2%2012%2016.8%2012.7%2012.7%2016.8%2012%2022.2%2011.3%2016.8%207.2%2012.7%201.8%2012%207.2%2011.3%2011.3%207.2%2012%201.8Z'/%3e%3c/svg%3e)
%20scale(0.62)'%20d='M12%201.8C12.7%207.2%2016.8%2011.3%2022.2%2012%2016.8%2012.7%2012.7%2016.8%2012%2022.2%2011.3%2016.8%207.2%2012.7%201.8%2012%207.2%2011.3%2011.3%207.2%2012%201.8Z'/%3e%3c/svg%3e)
Merchant Operations
运营、客服·业务运营
Bridges the platform and merchants, leveraging strategies and services to boost merchant performance and loyalty, a core role in e-commerce operations.
Daily work
- 01Analyze merchant performance data and develop optimization plans while tracking results
- 02Handle daily merchant inquiries, complaints, and escalations
- 03Plan and execute training and incentive activities to boost merchant engagement
- 04Maintain merchant relationships through regular visits or online communication to understand pain points
- 05Coordinate internal resources (marketing, product, logistics) to support merchants
Ability requirements
Hard skills
- Data analysis (Excel / SQL / BI tools)
- E-commerce platform rules and processes (e.g., Taobao, JD, Meituan)
- Project management and campaign planning
- Customer relationship management (CRM) systems
Soft skills
- Strong communication, coordination, and negotiation skills
- Patience, attention to detail, and problem-solving
- Stress resistance and multitasking
- Learning ability and business acumen
Best suited for
Ideal for those who enjoy interacting with people, are skilled in data analysis, thrive in a fast-paced environment, and take satisfaction in helping others succeed.
Less suited for
Not suitable for those who dislike frequent communication, struggle with detail-oriented tasks, or prefer highly independent work.
Salary (monthly)
Pre-tax estimate, tier-1 cities with social insurance · reference only
Profile
MBTI Fit
Resume examples for this role
Disclaimer: Salary figures on this page are estimated pre-tax monthly pay for positions with social-insurance contributions in China's tier-1 cities; other cities are converted using regional coefficients. Dimension scores and MBTI fit are editorial estimates, provided for reference only, and do not constitute any promise or advice.